ValueCart Terms and Conditions

Welcome to ValueCart.ae. These terms explain how you may use our website and purchase products from our online store.

By placing an order, you agree to the terms presented for that purchase. Please read these terms together with our Shipping Policy, Refund and Return Policy and Privacy Policy.

1. About ValueCart

ValueCart.ae is operated by Z I Trading FZE, based in Ajman Free Zone, United Arab Emirates.

We offer hair care, grooming and personal care products for customers in the UAE and Saudi Arabia. Product availability and delivery options depend on the item and destination.

For questions, email info@valuecart.ae or contact us on +971 54 470 6862.

2. Product Information

We aim to provide accurate descriptions, images, prices and product details. However, errors may occasionally occur.

Please review the selected product, size, quantity, available options, ingredients where listed, usage instructions and precautions before ordering.

Images illustrate the products offered. Packaging or presentation may change, but this does not limit your rights if an item is incorrectly described, defective or different from what you ordered.

Product availability may change. If an ordered item becomes unavailable, we will contact you about the available options.

3. Prices, Currency and Charges

Prices are displayed with the applicable currency on the website. Please check the currency, product price and final total before placing your order.

Delivery charges and any other applicable charges collected by ValueCart will be displayed at checkout or confirmed before you finalize the order.

Prices and offers may change for future purchases. A change does not automatically alter an order already accepted.

If we identify a pricing error affecting your order, we will contact you before proceeding. You may decline the corrected price and receive a refund of any payment collected for the cancelled items.

4. Orders and Customer Details

Please provide accurate contact and delivery information, including the recipient’s name, complete address and reachable telephone number.

If you notice an error after ordering, contact us promptly. Changes may not be possible once an order has been dispatched.

We may need to decline or cancel an order because of unavailable stock, an unresolved pricing error, payment issues, delivery restrictions or reasonably suspected fraud.

If we cancel an order, we will notify you and arrange a refund of any payment collected for the cancelled items and any delivery charge that no longer applies.

5. Payment Methods

United Arab Emirates

We accept the following payment methods for UAE orders:

  • Cash on Delivery: Pay your confirmed order total when your order arrives.
  • Debit or Credit Card: Pay online using the card types supported at checkout.
  • PayPal: Complete your payment through PayPal.
  • Bank Transfer: Contact our support team for bank transfer instructions.

Cash on Delivery orders are payable upon delivery. Orders paid by card, PayPal or bank transfer require payment confirmation before processing.

Please review the currency, delivery charge and final order total before confirming your order.

For payment assistance or bank transfer details, email info@valuecart.ae or WhatsApp +971 54 470 6862.

Saudi Arabia

We accept the following payment methods for orders delivered to Saudi Arabia:

  • Debit or Credit Card: Pay online using the card types supported at checkout. Your bank or payment provider must authorize the transaction.
  • PayPal: Complete your payment through PayPal using the options available for your account.
  • Bank Transfer: Contact our support team for bank transfer instructions before making payment. Include your order number as the payment reference where possible.

Cash on Delivery is not available in Saudi Arabia. All Saudi Arabia orders require payment confirmation before processing.

Please check the displayed currency, product total and delivery charge before completing payment. Your bank or payment provider may apply currency conversion or transaction fees.

If a payment fails, remains pending or does not appear against your order, contact us before paying again to help avoid duplicate payments.

For payment assistance or bank transfer instructions:

Email: info@valuecart.ae
Phone / WhatsApp: +971 54 470 6862

6. Shipping and Delivery

Estimated Delivery Times

  • UAE: normally within 24 hours after order confirmation.
  • Saudi Arabia: approximately 4–5 days after order confirmation.

Deliveries operate every day, with no fixed weekly day off.

These are estimated delivery periods rather than guaranteed appointment times. Product availability, courier operations, weather, access restrictions and customs processing where applicable may affect delivery.

Delivery Charges

  • UAE: normally AED 20; certain areas are charged AED 30. Free delivery may be available for selected areas or offers.
  • Saudi Arabia: SAR 20 or SAR 25, depending on the delivery location.

The applicable delivery charge will be shown at checkout or confirmed before the order is finalized.

If an order is delayed or you need help with delivery, contact us so we can review the shipment and coordinate with the courier.

For further details, read our Shipping Policy.

7. Returns and Refunds

Our Refund and Return Policy explains eligibility, exclusions and the return process.

For eligible change-of-mind returns, contact us within 7 days of receiving your order. Products must generally be unused, in their original packaging and in the same condition as delivered.

Product-specific hygiene restrictions may apply. These conditions do not remove your rights concerning defective, damaged, incorrectly supplied or misdescribed goods, or other rights provided by applicable law.

Please contact us before sending a product back.

Approved refunds involving a returned item are processed within 5–7 business days after receipt and inspection. Your bank or payment provider may require additional time to credit the funds.

For prepaid orders, refunds are normally issued to the original payment method. For Cash on Delivery orders, contact us to confirm an appropriate refund method.

8. Incorrect, Damaged or Defective Items

If an item arrives damaged, defective or incorrect, contact us promptly with your order number and a description of the issue.

Photographs of the item, packaging and shipping label can help us investigate. Please retain the packaging while the issue is being reviewed.

If we make a mistake with your UAE order, we offer a 100% refund. Where a return or replacement is required because of our mistake or a defective or incorrectly supplied item, we cover the applicable return and replacement delivery costs.

Available remedies remain subject to your applicable statutory consumer rights.

9. Customer-Requested Replacements in the UAE

Customer-requested replacements are subject to the product’s return eligibility and replacement availability. Please contact us before arranging a return or replacement shipment.

For an approved replacement requested because of your own preference:

  • You pay the original order’s delivery charge.
  • You also pay the replacement order’s delivery charge.
  • An original delivery charge already paid will not be charged again.
  • No 30% deduction from the product price applies to that replacement.

These charges do not apply where the replacement is required because of our mistake or a defective or incorrectly supplied item.

Replacement arrangements for Saudi Arabia should be discussed with our support team and remain subject to applicable consumer rights.

10. Product Use

Use products only as directed and follow the stated instructions, warnings and precautions.

Where relevant, check ingredients and suitability before use. Product information on this website does not replace advice from a qualified healthcare professional.

Nothing in this section excludes our responsibilities for product safety, accurate descriptions or any rights and remedies that cannot lawfully be excluded.

11. Accounts and Acceptable Website Use

If you create an account, keep your login details secure and contact us if you suspect unauthorized access.

You must not:

  • Use the website for illegal or fraudulent activities.
  • Submit false information or impersonate another person.
  • Attempt to access another person’s account without authorization.
  • Introduce malicious code or interfere with website functionality.
  • Misuse ordering, payment, review or contact features.

We may restrict access where reasonably necessary to address misuse or protect the website and its users.

12. Intellectual Property

Website content, including text, images, logos and designs, belongs to ValueCart.ae, its licensors or the respective rights holders.

You must obtain appropriate permission before reproducing or commercially using protected content, except where permitted by law.

Product and brand names remain the property of their respective owners.

13. Privacy

Our Privacy Policy explains how we handle personal information.

Please avoid sending passwords, authentication codes or full payment-card details through email, WhatsApp or website enquiry forms.

14. Website Availability

We aim to keep the website available and functioning correctly. Maintenance, technical faults or circumstances outside our control may occasionally interrupt access.

If a technical issue affects an order or payment, contact us for assistance. A website interruption does not remove your rights concerning an existing purchase.

15. Changes to These Terms

We may update these terms for future website use and orders. Revised terms will be published on this page.

Changes will not retrospectively remove rights or agreed terms relating to an order already accepted, except where required by applicable law.

16. Governing Law and Consumer Rights

These terms are governed by the laws of the United Arab Emirates, subject to any mandatory consumer protections applicable to your purchase, including those applicable to customers in Saudi Arabia.

Disputes may be referred to the competent courts or consumer protection authorities as permitted by applicable law.

Nothing in these terms excludes or limits rights, remedies or liabilities that cannot lawfully be excluded or limited.

17. Contact Us

For product questions, order assistance or enquiries about these terms:

Company: Z I Trading FZE
Store: ValueCart.ae
Location: Ajman Free Zone, United Arab Emirates
Email: info@valuecart.ae
Phone / WhatsApp: +971 54 470 6862
Customer support: Available 24/7

Please include your order number when contacting us about an existing purchase.

You can also visit our Contact Us page