Shipping & Delivery Policy

At ValueCart.ae, we aim to make delivery information clear before you place an order. This policy explains our delivery locations, estimated timelines, shipping charges, payment options and customer-requested replacements.

ValueCart.ae is operated by Z I Trading FZE, based in Ajman Free Zone, United Arab Emirates.

1. Delivery Locations

We offer delivery within the United Arab Emirates and to Saudi Arabia.

Product availability and delivery options may vary depending on the item and destination. Please review the information provided during checkout. If you are unsure whether a product can be delivered to your address, contact our support team before placing your order.

2. Estimated Delivery Times

United Arab Emirates

Delivery is normally completed within 24 hours after order confirmation.

Please ensure your delivery address and contact number are correct so the courier can reach you and arrange delivery.

Saudi Arabia

The estimated delivery time is 4–5 days after order confirmation.

International shipments may be affected by transportation schedules, customs processing or other circumstances outside our control. If you need an item by a particular date, please contact us before ordering so we can discuss the available delivery information.

Delivery Days

Deliveries operate every day, with no fixed weekly day off.

Delivery times are estimates rather than guaranteed appointment times. Weather conditions, access restrictions, courier delays or difficulties contacting the recipient may affect the delivery schedule.

3. Shipping Charges

UAE Delivery Charges

Delivery charges within the UAE depend on the delivery area:

  • Standard delivery: normally AED 20.
  • Certain delivery areas: AED 30.
  • Free delivery: may be available for selected areas or promotional offers.

Free delivery is not automatically available for every order. The applicable charge will be shown at checkout or confirmed with you before your order is finalized.

Saudi Arabia Delivery Charges

Delivery charges to Saudi Arabia are SAR 20 or SAR 25, depending on the delivery location.

Please check the delivery charge provided for your order. If the amount is unclear, contact our support team before completing payment.

4. Payment Options

United Arab Emirates

Cash on Delivery is available for eligible UAE orders. Cash on Delivery orders are payable upon delivery.

Other available payment methods, where offered, will be displayed at checkout.

Saudi Arabia

Saudi Arabia orders require payment by:

  • Debit or credit card.
  • PayPal.
  • Bank transfer.

Cash on Delivery is not available in Saudi Arabia.

For bank transfer instructions, please contact our support team. Prepaid orders require payment confirmation before processing.

Online payment authorization is subject to checks by your bank or payment provider. If a payment fails, contact us before paying again to help avoid duplicate payments.

5. Providing Your Delivery Details

To help avoid delivery problems, please provide:

  • The recipient’s full name.
  • A complete delivery address, including the city and area.
  • Building, villa or apartment details where applicable.
  • A reachable telephone number with the correct country code.
  • Any useful location information needed to find the address.

If you notice an error after placing your order, contact us as soon as possible. We will check whether the details can still be updated. Address changes may be more difficult once a shipment is with the courier.

6. Receiving Your Order

Please keep your phone available around the expected delivery time so the courier can contact you if needed.

On receipt, check the parcel and the items against your order. If an item appears incorrect, damaged or missing, contact our support team with your order number and a description of the issue.

Photographs of the item, packaging and shipping label can help us understand and investigate your enquiry. Please retain the packaging while the issue is being reviewed.

7. Delivery Delays and Order Enquiries

If your order has not arrived within the estimated delivery period, please contact us.

For faster assistance, provide your:

  • Order number.
  • Name used when placing the order.
  • Delivery contact number.
  • Delivery city and country.

We will review the available order and shipment information and assist with your enquiry.

8. Mistakes with UAE Orders

If we make a mistake with your UAE order, you are entitled to a 100% refund.

Please contact us with your order number and details of the issue so we can review the order and explain the next steps. The delivery-charge arrangement for customer-requested replacements below does not apply when the mistake is ours.

9. Customer-Requested Replacements in the UAE

If you request a replacement for your own preference, rather than because of a mistake by ValueCart, please contact us before arranging a return or replacement shipment.

For an agreed customer-requested replacement:

  • The customer pays the original order’s delivery charge.
  • The customer also pays the replacement order’s delivery charge.
  • No 30% deduction from the product price applies to that replacement.

Applicable delivery charges depend on the delivery area and will be confirmed when arranging the replacement.

This section explains delivery charges for customer-requested replacements. Please refer to our Refund and Returns Policy for any separate return or refund conditions.

10. Customer Support

For product availability, delivery charges, shipment updates or replacement enquiries, contact:

Store: ValueCart.ae
Company: Z I Trading FZE
Business location: Ajman Free Zone, United Arab Emirates
Email: info@valuecart.ae
Phone / WhatsApp: +971 54 470 6862
Customer support: Available 24/7

Please include your order number when contacting us about an existing purchase.