Requesting a Return

Refund & Return Policy

Our refund and return policy explains return eligibility, refund processing times, and how to contact ValueCart.ae for assistance.

Requesting a Return

You can request a return within 7 days of receiving your order.

To qualify for a return, the product must be:

  • Unused.
  • In its original packaging.
  • In the same condition as delivered.

To request a return, contact us with your order number and the reason for your request. Please contact us before sending any product back.

Non-Returnable Items

Personal care items are generally non-returnable for hygiene reasons. Used products and items that are not in their original condition are also ineligible for standard returns.

These exclusions do not limit your rights concerning defective, damaged, or incorrectly supplied products, or any rights provided under applicable consumer protection law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us promptly. Include your order number, a description of the issue, and clear photographs where possible.

We will review the issue and explain the next steps. We cover return shipping costs when the return is due to a defective or incorrectly supplied item.

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are processed within 5–7 business days. For prepaid orders, refunds are issued to the original payment method. Your payment provider may require additional time to credit the funds.

For Cash on Delivery orders, please contact us to confirm the available refund method before returning the item.

Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable for these returns.

Different arrangements apply where the product is defective or incorrect, or where required by applicable consumer protection law.

Exchanges

Replacements and Exchanges

Please contact us before returning an item or requesting a replacement. Customer-requested exchanges are subject to the product’s return eligibility and replacement availability.

For an approved customer-requested replacement in the UAE, the customer pays the original delivery charge and the replacement delivery charge. No 30% deduction from the product price applies to that replacement. Any original delivery charge already paid will not be charged again.

These charges do not apply where the replacement is required because of our mistake or a defective or incorrectly supplied item. We cover the applicable return and replacement delivery costs in those cases.

If we make a mistake with your UAE order, we offer a 100% refund. This policy does not limit any rights available under applicable consumer protection law.

Contact Us

For questions about this refund and return policy, contact:

Email: info@valuecart.ae
Phone: +971 54 470 6862

Z I Trading FZE
Ajman Free Zone, Ajman
United Arab Emirates