Privacy Policy

Effective Date: 23 November 2024
Last Updated: 23 October 2026

ValueCart.ae is operated by Z I Trading FZE, based in Ajman Free Zone, United Arab Emirates.

This Privacy Policy explains how we handle personal information when you browse our website, create an account, place an order or contact our team. It also explains how to contact us about your information.

This policy provides information about our practices. Visiting our website does not, by itself, constitute consent to every type of personal-data processing.

1. Information We Collect

The information we collect depends on how you interact with ValueCart.

Information You Provide

When you order, register or contact us, we may collect:

  • Your name.
  • Email address.
  • Telephone or WhatsApp number.
  • Billing and delivery addresses.
  • Account details.
  • Products ordered, quantities and delivery preferences.
  • Messages, enquiries and information provided for customer support.
  • Information needed to investigate returns, replacements or delivery problems.

Please provide only information relevant to your enquiry. Avoid sending passwords, authentication codes, full payment-card details or unnecessary medical information.

Technical Information

Our website and service providers may process technical information such as:

  • IP address.
  • Browser and device information.
  • Website requests and activity.
  • Cookie and session identifiers.
  • Error, performance and security logs.

We use technical information to operate the store, maintain shopping sessions, investigate problems and protect the website.

2. How We Use Information

We use personal information as needed to:

  • Receive, confirm and fulfil orders.
  • Arrange deliveries in the UAE and Saudi Arabia.
  • Confirm payment status.
  • Manage customer accounts.
  • Respond to enquiries and provide support.
  • Process eligible returns, refunds and replacements.
  • Send order, payment and delivery updates.
  • Investigate suspected fraud or misuse.
  • Maintain website functionality and security.
  • Keep records and meet applicable legal obligations.

Where applicable law requires consent for a particular activity, we must obtain that consent. Other processing may be necessary to fulfil an order, meet a legal obligation or pursue another permitted purpose.

3. Payments

Available Payment Methods

UAE orders may use Cash on Delivery, supported debit or credit cards, PayPal or bank transfer.

Saudi Arabia orders require prepaid payment by supported debit or credit card, PayPal or bank transfer. Cash on Delivery is not available for Saudi Arabia.

Available options are displayed at checkout or confirmed by our team.

Payment Information

Online payment providers and banks handle payment authorization and processing. ValueCart may receive transaction references, payment status, order totals and other information needed to reconcile payments or investigate an issue.

For bank transfers, we may receive the payment reference, payer information or transaction evidence necessary to confirm receipt.

For Cash on Delivery orders, the delivery provider receives information needed to deliver the parcel and collect the confirmed amount.

Do not send your full card number, card security code, banking password or one-time verification code through email, WhatsApp or enquiry forms.

4. Delivery Partners

We share information needed to fulfil deliveries with the courier or logistics provider handling the shipment.

This may include:

  • Recipient name.
  • Delivery address.
  • Contact number.
  • Relevant delivery instructions.
  • Shipment and order references.
  • The collection amount for Cash on Delivery orders.

Delivery providers may contact you directly to arrange or complete delivery.

5. Hosting and Website Security

Our website uses Hostinger hosting services and Wordfence security features.

Hosting and security providers may process technical information, website requests, logs and other data necessary to operate and protect the website.

We also use Google reCAPTCHA in connection with protected login and registration features. This service may process device, browser, network and interaction information to help distinguish legitimate activity from automated abuse.

The information processed depends on the feature, configuration and provider involved. Relevant provider terms and data-protection arrangements also apply.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support features such as:

  • Shopping cart and checkout sessions.
  • Account login.
  • Security and fraud prevention.
  • Website preferences.
  • Store functionality and troubleshooting.

Some cookies support essential functions. Blocking them may prevent parts of the website from working correctly.

Where we use non-essential analytics or advertising technologies, the applicable consent and disclosure requirements must be followed.

You can manage or delete cookies through your browser settings. Browser controls may not manage every form of local storage or tracking technology, and changes may affect your shopping experience.

7. Customer Communications

We may contact you by email, telephone or WhatsApp about an order, delivery, payment, support enquiry, return or replacement.

If we send promotional communications, you may ask us to stop them by contacting info@valuecart.ae or replying through the relevant channel.

Opting out of promotional messages does not prevent necessary communications about an existing order, account or enquiry.

We handle promotional communications in accordance with applicable consent and marketing requirements.

8. Who May Receive Your Information

We may disclose relevant information to:

  • Payment providers and banks.
  • Delivery and logistics partners.
  • Hosting, security and technical service providers.
  • Communication providers used to respond to you.
  • Professional advisers or authorities where disclosure is necessary and permitted or required by law.

We aim to limit disclosures to information relevant to the purpose.

Providers may process information on our behalf or under their own responsibilities, depending on the service. Their involvement does not remove any responsibility ValueCart has under applicable law.

9. International Processing

ValueCart serves customers in the UAE and Saudi Arabia. Some service providers may process information in other countries.

International processing may occur when using payment, hosting, communication, delivery or security services.

Where applicable, cross-border processing must meet relevant data-protection requirements and safeguards.

10. How Long We Keep Information

Retention depends on the information and the reason we hold it.

Order and payment records may be needed for fulfilment, refunds, disputes, accounting and legal obligations. Account information supports account management, while correspondence supports customer service.

Security logs, technical records and backups may follow separate retention schedules.

We retain information for the period necessary for its permitted purpose and applicable obligations. When information is no longer required, it should be deleted or anonymized as appropriate.

11. Security

We use technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration or disclosure.

No website or transmission method can guarantee absolute security.

You can help protect your account by keeping your password private, using a strong password and contacting us promptly if you suspect unauthorized activity.

12. Your Privacy Rights

Depending on the laws applicable to you and your information, you may have rights to:

  • Request access to your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion where applicable.
  • Withdraw consent where processing relies on consent.
  • Object to or request restrictions on certain processing.
  • Request a copy or transfer of information where applicable.
  • Raise a concern with a competent data-protection authority.

These rights may be subject to legal conditions or exceptions. For example, we may need to retain certain transaction records.

To make a request, email info@valuecart.ae. We may ask for proportionate information to verify your identity and protect against unauthorized disclosure.

Withdrawing consent does not invalidate processing lawfully carried out before withdrawal.

13. External Links

Our website may link to websites or services operated by other organizations.

Please review their privacy information before providing personal data. This policy explains ValueCart’s practices and does not describe every external organization’s processing.

14. Changes to This Policy

We may update this policy to reflect changes in our services, providers or obligations.

We will publish the revised policy on this page and update the “Last Updated” date. Where additional notice or consent is required, we must follow the applicable requirements.

15. Contact Us

For privacy questions, requests or concerns:

Company: Z I Trading FZE
Website: ValueCart.ae
Location: Ajman Free Zone, United Arab Emirates
Email: info@valuecart.ae
Phone / WhatsApp: +971 54 470 6862

You can also visit our Contact Us page.

For order-related information, please read our Terms and Conditions, Shipping Policy and Refund and Return Policy.